Shipping & Payment Policy of Home Pandaa

Thank you for shopping with Home Pandaa. Please review our Shipping & Payment Policy carefully before placing your order.

1. Company & Contact Information

Home Pandaa (Website: homepandaa.com)
Office Address: R-19, Ground Floor, Scheme 33, Gulzar E Hijri, Karachi, Pakistan
Customer Support: +92 322 2328289 | Email: support@homepandaa.com

2. Order Processing

  • Once your order is placed and payment method selected, we begin the processing of the order.

  • Orders confirmed (payment verified or COD selected) before 2:00 PM (local time, Karachi) on a business day will be processed the same day. Orders placed after that time, or on weekends/holidays, will be processed on the next business day.

  • You will receive an order confirmation email (or SMS/WhatsApp) once your order is placed, and a shipping notification with tracking information as soon as your order is dispatched. ShipBuddies+1

3. Shipping & Delivery

  • Free Shipping: Orders over Rs. 3,000 qualify for free nationwide shipping. (As mentioned on homepage banner) homepandaa.com

  • Standard Delivery Time: Typical delivery time is 3–7 business days (depending on customer location). For remote areas or in case of courier delays, delivery may take slightly longer.

  • Delivery Confirmation & Tracking: Once shipped, customers receive a tracking number or delivery reference. You can track your parcel via “Track Your Parcel” page on our website.

  • Delivery Notifications: Our courier partner (or delivery team) may contact you via phone call or SMS before delivery — please ensure that the contact number you provided during checkout is correct.

4. Payment Methods

We currently offer the following payment options:

  • Online Payment — via available payment gateways (cards, bank transfer, etc.). Payment is collected at checkout before dispatch.

  • Cash on Delivery (COD) — Pay in cash when your order is delivered to your doorstep.

Cash on Delivery (COD) Guidelines

  • If COD is selected at checkout, you agree to pay the full order amount in cash only to the delivery agent. Other payment methods (cheque, card, digital transfer) will not be accepted at delivery.

  • You must have sufficient cash ready at the time of delivery. If you are unavailable, or refuse to pay, your order may be canceled or returned, and you may be subject to cancellation fees or restocking charges.

  • For COD orders, please ensure your phone number and address are correct and reachable — our courier partner may call or message you to confirm delivery details.

5. Order Cancellation & Changes

  • If you wish to cancel or change your order (address, payment method, etc.), please contact us before the order is dispatched.

  • Once shipped, you may no longer cancel or change the delivery address.

  • If a COD order fails due to non-payment or refusal at delivery, we reserve the right to treat it as a cancellation and will not dispatch the order again unless a new order is placed.

6. Returns & Refunds

  • If you are not satisfied with your purchase, you can request a return within 7 days of receiving the order, subject to our Return & Refund Policy. (As stated on homepandaa.com) homepandaa.com

  • Refunds or exchanges for COD orders will be processed after we receive the returned item and verify its condition.

7. Contact & Support

For any questions or concerns related to shipping, delivery, payment or returns — feel free to contact us at +92 322 2328289 or support@homepandaa.com. Our support team is available to assist you.

Why a Clear Shipping Policy Matters

A well-defined shipping & payment policy helps set the right expectations for customers, builds trust, and reduces support requests or misunderstandings. As recommended by e-commerce best-practice guides, such a policy should be easily accessible (e.g. in your footer or during checkout) so customers can review it before placing an order