7 Days Replacement & Checking Policy

At HomePandaa.com, your satisfaction is our top priority. We make sure every product you receive is in perfect condition so you can shop with complete peace of mind. That’s why we offer a 7-day checking and replacement policy for electronic items, and 14 days for all other categories.

🤝 We Believe in Long-Term Customer Trust
If you experience any issue with your order, please contact us within the specified time:

  • Electronics: Report within 7 days of delivery.

  • Other Products: Report within 14 days of delivery.

  • Damaged or broken items: Contact us within 24 hours of receiving your parcel via WhatsApp for immediate assistance.

📦 Important Guidelines for Returns

  • Return shipping must be arranged by the customer through a traceable courier or registered post.

  • Always wait for confirmation from our support team before sending any item back.

Your return will be eligible for replacement if:

  • You received the wrong item.

  • The delivered product is faulty or defective.

✅ Return Conditions Must Be Met

  • Notify us within the allowed timeframe.

  • Product must be unused, undamaged, and in its original condition.

  • Include original packaging, manuals, accessories, and warranty cards (if applicable).

  • Items must not be marked, defaced, or altered in any way.

⏳ Additional Notes

  • Products with a manufacturer warranty are not covered by HomePandaa.com’s internal 7-day warranty.

  • For all other products without a brand warranty, we offer a 14-day checking warranty.

  • Replacements are processed within 3–5 working days after inspection by the HomePandaa team.